FAQ

Frequently Asked Questions

How much space do I need to set up the sleepover tents?

The overall width of the tent, mattress, and breakfast tray is approximately 4ft wide x 6ft long for our "A" tent. Our lace tent, is approximately 5ft wide x 6ft long (including the tray). The tents are generally set up next to each other and/or opposite depending on the space available.



How do I book a sleepover party hire package?

Pease e-mail us to contact@thesleepoverco.com with your request and we will reply back with a quote. You can also contact us at 713 332 2529.



Do you require a deposit

Yes – a 50% deposit is required upon booking. Payment of the deposit secures your party date and preferred theme. Remaining balance is due by the time of delivery (before set up).



What areas do you serve?

We currently provide our services within the city of Houston and surrounding areas.



Is the linen washed after every use?

Absolutely! All linens and teepee covers are laundered after each hire using sensitive washing detergent. Mattresses, pillows and decorative items are always disinfected after every use.



Are pillows provided?

No – children need to bring their own pillows.



Are the teepees waterproof?

No, they are not.



Is delivery and set up included?

No. Delivey, set up, style and pick up are subject to a delivery fee (depending on party location).



Can I add on additional sleepover tents if I want to cater for more than 4 children?

Absolutely, just let us know and we will add extra tents to your order for an additional charge.



Can I hire teepees for more than one night?

Yes. Simply make a note with your inquiry.



Do you cater for less than 4 children?

We can, however, the minimum basic price for four tents will apply. You are also welcome to pick up the tents yourself, in which case a security deposit will be held until items are returned.



When is drop off and set up?

Delivery and set up will be completed no later than 3 hours prior to the commencement of the party (on the day of the event). We will pick up the next day. We generally allow 1.5-2 hours for party setups and up to an hour for pack downs (based on 4 tents).



What forms of payment do you accept?

Payment of the required 50% deposit and/or party balance can be made via direct bank deposit, CC, or via PayPal. cash is also accepted. No personal checks.



What is your cancellation policy?

A minimum of 14 days notice must be given for requests to change the date of the booking. A request to change dates within 14 days of booking will be denied. In the event of cancellation, we reserve the right to keep the 50% deposit.



Can the children eat in their tents?

We kindly ask you to be mindful of what kids are eating and drinking to prevent stains in the tents and linens. No eating or drinking inside the tents, please make sure kids use the food trays.



What additional policies and terms should I be aware of?

Upon receipt of your Booking Request, we’ll send you our Hire & Purchase Agreement for you to review and sign in order to book with us. You will then be required to pay the 50% deposit to secure your date.



Do I need to wash the bed linen before it is collected?

No – we will take care of all the cleaning.



What are the dimensions of the mattresses you use?

Length: 5.25 ft Width: 2.30 ft Thickness: 3 7/8 in



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