Question 1

How does the 'Sleepover In A Box' work?

Accepted Answer

We now offer a 'sleepover in a box' service that will save you money on set up and delivery fees.

After you request and accept your price quote, sign the contract and pay for the deposit, your reservation will be confirmed with us. Final payment will be due prior to pick up.

Once we have received your final payment, we will send you an 'All You Need To Know' email that will list all the details of your party rental as well as pick up details.

You will pick up your 'Sleepover In A Box' at least one day before your event day. This will give you extra time to set up and decorate your sleepover party. Set up instructions will be included in your package.

When your party is over, you will repackage your party items in the original packaging and return the party to us.

Question 2

Do I have to pay for shipping?

Accepted Answer

You can choose to pick up your party and save money on this service. We can also deliver the party to you and charge a delivery fee depending on where you are located.

Question 3

What are the dimensions of the tents?

Accepted Answer

The dimensions of our tents are approximately 60 Inches (H) x 52 Inches (W) x 52 Inches (D).
You can arrange the tents in various ways to work around your space. If you need help calculating this, please give us a call or send us an email and we will be more than happy to assist you.
Remember that you will need to clear the area for setting up. If you want the tents facing each other, you will need to leave 1 or 2 feet distance between the tents. This will leave room  for the kids to walk in the middle and access their tents. 
Our inflatable mattresses are 75 Inches (L) x 24 Inches (W) x 5 Inches (H) and come with a built in pump.

Question 4

How do I set up the tents?

Accepted Answer

Tents are very easy to assemble but we always recommend having an extra person for help. Setting up 4 tents can take up to 2 hrs for the first time. Hence the extra help needed ;-)
The first thing you will want to do is clean and remove any furniture in your setup area. Next, take out the instructions provided on your package and follow these for an easy assemble. No extra supplies will be needed to set up your party - you will find everything you need in the box you receive. 
The only thing you will need to get is duck tape or shipping tape to retape the boxes after repacking.

Question 5

How do I return the items?

Accepted Answer

This is the easiest part! You will drop the party at the same place you picked it up. We can also  schedule a pick up at your home for an extra fee. All you have to do is ensure that the tents and all decoration and materials you received, are repacked and sealed prior to pick up.

Question 6

Are there fees for a late return?

Accepted Answer

Yes! If your return is late, you will be charged an automated $75 fee every day until you return the package back to us.

Question 7

What happens if the package is not returned?

Accepted Answer

In this case, you will be responsible for paying 100% of the full retail price to replace the items that you are not returning. This will be in addition to the late fees.

Question 8

What if items get damaged?

Accepted Answer

We know that rentals wear and tear. However, if we receive broken tents, ripped fabric, ripped mattresses, or items are missing from your rental, you will be in charge of replacing the items and pay 100% of the full price.

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HOUSTON, TX

sleepover in a box in 4 easy steps